Repairs

From time to time your computer will not act the way it should do, and when this happens it can be an incontinence, We at Omega try & take the worry about repairing your computer Depending on the length of the repair we aim to get your computer back to you within 3-4 days, but in most cases, the repair will be quicker.

If your computer has problems and you would like to have it checked out, we offer our own professional PC Health Check, in this test we check your system for the latest Virus's, Spyware, Malware, illegal dialers, we will also scan your hard drives to make sure they are working at their optimal performance, by running an industry defragmenting program & also a Scandisk program

If you problem is a little more serious, then we offer various means of repairing your system, these are listed below:

        Home Visit - Pre-book basis only (1-2 days turn around)

        Remote Assistance - Please contact us for further information 

        E-Mail Support

        System Drop off - Please contact us for further information

Home Visits

If you would like us to come out a visit you in your own home, we can arrange this for you within 1-2 days of you contacting us. When you ring up to book an appointment we will give you a date and time when we can visit you.

When we arrive at your home, we will always show our work card, so you know who we are. Depending on the fault/error of the computer we will aim to get the computer repaired as soon as we can, if the fault is terminal or parts are required, then we will require the base unit ONLY to be taken away by us for further repairs. When the base unit is taken away, we will issue you a receipt and out workshop phone number so you can check up on the repair. At every step of the way, we will aim to keep you informed, if any major work is needed, we will try and contact you before the work has taken place.

We will always try our best to backup your important information, but please be aware that the backing up of your personal information is not our area, and we strongly advise that you back up your computer on a regular basis.

Remote Assistance

If the fault is only a minor problem, i.e. software related, you can contact us to arrange a remote assistance request, if this method is requested we will contact you via E-Mail, this email will include steps to make sure that the remote assistance program will work on your computer, and also will include a time and a date when this method will take place.

Please note that for this method of support you will be required to have your computer switched on / logged on so we can activate the program.

E-Mail support

If you require technical support via email, then simply contact us via our support department, and we will aim to assist you as much as we can.

When you contact us via this method, please include as much information as you can, including the following

        Operating System (XP or later)

        Amount of Memory installed

        Hard Disk Space Spare

        Frequency of problem

        If known, what software is causing the problem

        Error message of the program which is causing the problem

We will aim to answer all email with 48 hours, please allow more time during the weekends. If we diagnose the problem to be more serious than first thought, we will arrange either a home visit or a system drop off.

System Drop-off

If you would prefer to drop your computer off to us directly, then this method is this method is the best for you, when you drop your system off to us, we will issue you a receipt and also give you the telephone number for our support line.

At every step of the way, we will aim to keep you informed, if any major work is needed, we will try and contact you before the work has taken place. We will always try our best to backup your important information, but please be aware that the backing up of your personal information is not our area, and we strongly advise that you back up your computer on a regular basis.